Privacy Policy

Last Updated: November 23, 2025

1. Introduction

Hiventic AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Account Information

  • Name and email address
  • Account credentials (securely hashed passwords)
  • Company or organization name (if provided)

2.2 Usage Data

  • Conversation data and messages exchanged with the AI
  • Strategic analysis queries and tool usage
  • Session logs and interaction timestamps
  • Generated presentations and reports

2.3 Technical Data

  • IP address and location data
  • Browser type and version
  • Device information
  • Cookie data and analytics

2.4 Business Data

  • Company information you provide for analysis
  • Financial data, geopolitical risk assessments
  • Strategic planning information
  • Industry and market data

3. How We Use Your Information

We use collected information to:

3.1 Service Delivery

  • Provide AI-powered strategic analysis and recommendations
  • Generate presentations and reports
  • Execute analysis tools and risk assessments
  • Maintain conversation history

3.2 Service Improvement

  • Improve AI model accuracy and performance
  • Develop new features and capabilities
  • Analyze usage patterns and optimize user experience
  • Train and refine our AI algorithms

3.3 Communication

  • Send service updates and notifications
  • Respond to inquiries and support requests
  • Notify about presentation generation status
  • Share important account or security information

3.4 Security and Compliance

  • Protect against fraud and abuse
  • Enforce our Terms and Conditions
  • Comply with legal obligations
  • Monitor system security and performance

4. AI and Machine Learning

4.1 Data Processing

Your conversation data is processed by:

  • Anthropic Claude AI (third-party AI provider)
  • Our internal analysis systems
  • Strategic analysis tools and algorithms

4.2 Model Training

Aggregated and anonymized conversation data may be used to:

  • Improve AI model performance
  • Enhance analysis accuracy
  • Develop new strategic frameworks

We do not share identifiable business-sensitive information with third-party AI training datasets without your explicit consent.

5. Data Sharing and Disclosure

5.1 Third-Party Services

We share data with:

  • Anthropic (Claude AI): For AI-powered analysis
  • Gamma.ai: For presentation generation
  • Amazon Web Services (AWS): For cloud hosting and storage
  • Neon Database: For data storage
  • Redis Labs: For caching and job queues

5.2 Legal Requirements

We may disclose information if required by:

  • Law enforcement or government requests
  • Court orders or subpoenas
  • Protection of our rights or safety
  • Legal compliance obligations

5.3 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.

5.4 No Sale of Data

We do not sell your personal information or business data to third parties.

6. Data Security

6.1 Security Measures

We implement:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure database storage with access controls
  • Regular security audits and updates
  • Authentication and authorization mechanisms

6.2 Limitations

No security system is 100% secure. We cannot guarantee absolute security of your data, but we strive to use commercially reasonable safeguards.

7. Data Retention

7.1 Active Accounts

We retain your data while your account is active and for a reasonable period afterward to:

  • Provide continued service
  • Comply with legal obligations
  • Resolve disputes

7.2 Data Deletion

You may request deletion of your account and data by contacting us. Some data may be retained for:

  • Legal compliance
  • Fraud prevention
  • Security purposes

8. Your Rights and Choices

8.1 Access and Correction

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Update your account details

8.2 Data Portability

You may request a copy of your data in a machine-readable format.

8.3 Deletion

You may request deletion of your account and associated data.

8.4 Opt-Out

You may opt out of:

  • Marketing communications (account notifications remain)
  • Analytics cookies (may affect Service functionality)

9. Cookies and Tracking

9.1 Cookie Usage

We use cookies for:

  • Session management and authentication
  • User preferences and settings
  • Analytics and performance monitoring

9.2 Third-Party Cookies

Third-party services (analytics, hosting) may set their own cookies. Refer to their privacy policies for details.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

11. Children's Privacy

Hiventic AI is not intended for users under 18 years of age. We do not knowingly collect data from children.

12. California Privacy Rights (CCPA)

California residents have additional rights:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of data sales (we don't sell data)
  • Right to non-discrimination

13. European Privacy Rights (GDPR)

European users have rights including:

  • Right to access and data portability
  • Right to rectification and erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent

14. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance.

15. Contact Us

For privacy-related questions or requests:

To exercise your privacy rights or request data deletion, contact us at the email above.

16. Data Protection Officer

For European users, you may contact our Data Protection Officer at: contactus@hiventic.ai

17. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.